Frequently Asked Questions


Do I need to get more than one estimate?

No, we work with all insurance companies and in most cases the process can be sped up with one estimate.  We take quality digital photos of your vehicle to support all visual damage making it easier for insurance companies to review.

How long will my repair take?

The average repair can take 3-4 days to complete.  Less extensive damage, such as bumpers can most often be done the same day.  More severe collisions can take a week to 10 days depending on the extent of the damage and availability of parts.

My insurance company wants me to take my car to another shop, what should I do?

Often times, insurance companies "suggest" you take your car somewhere specific.  Ultimately, you have the choice to take your vehicle wherever you want.

What if you find more damage to my car than was found initially?

Once a vehicle arrives for repair, we immediately disassemble your car to find any and all additional damage.  In each case, we document with photo's and invoices and insurance companies will pay the shop directly for any supplemental repairs, once they have been completed.

My car is less than a year old.  Do you offer a warranty on your repairs?

Yes!  We offer a lifetime warranty on the repair of your vehicle including refinishing and workmanship.

I'm not sure if I'm turning in this claim or not, can you help?

We will write as detailed of an estimate as possible and then you can decide whether or not to turn in your claim based off the overall repair costs, deductibles, age of car, and so on.

How soon can you work on my car?

In most cases, we can work on your car within a week or so, depending on the time of year and how busy we are.  In extreme cases it could be 1-2 weeks.  If your car isn't drive-able, we offer courtesy cars to drive from the time your car arrives at our shop until your repairs are complete.

Will this raise my insurance premium?

That is a question you would need to raise with your insurance agent for the most accurate answer.  Most collisions that are "at fault" can cause a rise in premiums.  Other cases such as hail, fire, storm damage and possibly even deer claims are considered acts of nature and usually don't effect your premiums.